Travel Terms

Guest Acknowledgement

Upon depositing your reservation, you must complete the Guest Acknowledgement process to register for your trip. Completing Guest Acknowledgement is required to confirm your reservation. Services will not be provided if you do not complete Guest Acknowledgement and you will be subject to cancellation fees.

During Guest Acknowledgement, you will be asked to verify the names on the reservation, provide at least one email address for reservation communications, and acknowledge and accept Terms & Conditions.

Deposit, Payments, Confirmation & Invoicing

Pricing & Price Guarantee

Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice.

Pricing for trips and services are set by the tour operator and are subject to change at any time prior to receipt of full deposit. Your Price is locked in and guaranteed for the items on your reservation at the time of deposit receipt, unless you amend your reservation and subject to the Errors and Omissions section below. 

Deposit to Hold Space

When making a reservation, a non-refundable deposit might be required for each person and each trip. The deposit amount varies based on the relevant vendor.  

Full Payment

Full payment is required by the final payment date. The final payment date is dependent upon the trip and Vendor used.

If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, may be cancelled, and your deposit, airfare and travel protection premiums will be forfeited.

Travel Protection payments are always non-refundable.

Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.

Accuracy of Invoice Details

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.

Errors & Omissions

*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, the vendor or the tour operator reserves the right to correct the price and reinvoice you at the correct price.

Cancellation Fee Schedule

Cancellation fees are calculated by the vendor based on the days prior to the commencement of services in which notification of trip cancellation is received. All services on the reservation are subject to these cancellation fees, except Travel Protection, which is always non-refundable. % of total price will be solely based on the vendors policy.

Revision Fees

All revisions to a reservation where deposit has been received, will incur a minimum $30 per person fee plus any airline change fees (minimum $300 per participant up to full airfare amount). These fees are non-refundable.

Subject to Change Itineraries

The Company (and/or the vendor if applicable) will notify you via email when the final itinerary is available for departures advertised with “subject to itinerary modifications".

Force Majeure

To the extent permitted by applicable law, in the event of a Force Majeure Event (as defined below), The Company (and/or the tour operator if applicable) shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.

Unless provided for in these Terms or under applicable law, The Company (and/or the tour operator if applicable) assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company’s responsibility, the vendor’s control (Force Majeure Event), including without limitation:

• Fire

• Landslides

• Volcanic eruption

• Inclement weather

• Environmental pollution or contamination

• Earthquake

• Low or high water levels

• Flood

• Water or power shortages or failures

• Tropical storms or hurricanes

• Riots or civil commissions or disturbances or any other acts of similar nature

• Sabotage

• Strikes of labor disruptions

• Arrests

• Restraint of rulers or peoples

• Expropriations

• Acts of terrorism

• War

• Insurrection

• Quarantine restrictions

• Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic

• Government seizures

• Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization

• Damages to its facilities or the travel supplier and its facilities

• Or any other unforeseen circumstances or any other factors unforeseen by The Company, or the tour operator if applicable, that adversely affects or hampers its ability to fulfil any of its contractual conditions.

Special Needs & Participation Requirements

Any special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company (or the tour operator if applicable) have not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company (or the tour operator if applicable) may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the trip. 

Information Required for Reservation & Travel

As a condition of reservation, you must provide information requested by The Company and/or the vendor if applicable along with your initial payment. The Company (on behalf of the tour operator if applicable) reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United States of America. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

By making a reservation via The Company

• you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above;

• you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.

Information Required

• Full name as per government issued ID with which you will travel

• Address

• Date of birth

• Full passport details and copy

• Email address

• Credit card information

• Disabilities

• Medical conditions requiring special attention (see Special Needs & Participation Requirements section above)

• Dietary restrictions you make known to The Company or the tour operator if applicable

• Emergency contact (non-participant)

• On tour contact information (your mobile phone or email address)

• If any additional information is required, it will be requested from you with your reservation.

Itinerary Timings

Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.

Included Excursions

Excursions listed as "Included" or "Included Choice" must be selected in advance of your departure date to ensure availability during the trip. These excursions may have limited availability, so it is highly recommended to make your selection through the instructions in the Travel Packets before departure. If not chosen in advance, there is no guarantee the Included or Included Choice will be available.  No refunds are provided for unavailable Included or Included Choice excursions during your trip.

Optional Excursions

Optional excursions are not included in your reservation. Optional excursions are provided by independent third-party operators (“Excursion Operators”). The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Excursion Operators’ terms & conditions, and any terms that are required by such Excursion Operators will also inure to the benefit of The Company or the tour operator if applicable.

Optional excursions purchased via The Company are subject to separate terms and conditions which are available during booking.

Singles

Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Trip Documents

It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.

Passports

You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company (or the vendor if applicable) requires your passport details prior to final documentation for all international travel.

Vaccinations or Medical Certificates

You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

Visas and Travel Authorizations

It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. This includes travel authorization requirements for entry or exit, even if only transiting a country. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company (and/or the vendor if applicable) is not liable for denial of entry or exit, or costs incurred for not having correct and complete documentation.

The Company Contact

If you wish to inquire about any services, ensure all correspondence is received by:  ivette@misterlindsay.com    

Claims or Complaints

Any complaint or claim involving your trip or the services offered by approved vendors or involving the negligence of any tour operator, supplier of travel packages, suppliers of services (including Service Providers), or sub- contractors in relation to any service provided to you must be made to The Company or the Vendor immediately while on trip.

Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip's completion, except where such limitations are prohibited by law.

Liability

The trip participant agrees that, to the maximum extent allowed by applicable law, neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier (including any Service Provider) providing services, any insurer or insurance administrator under the Travel Protection plan, or any other person.

Service Providers

Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates.